Vaction Internationale

Privacy Policy

At Vacation Internationale, Inc. ("VI") and Vacation Ownership Sales, Inc., we (including our subsidiaries and affiliates) recognize the sensitive nature of your personally identifiable information (“PII”) and are committed to protecting your privacy. We have prepared this privacy policy to explain what kind of PII we collect from you, how we use it, who we share it with, and choices we offer, including how to access and update information.

What kind of PII we collect

We collect the following types of PII from you:

• PII we receive from you on our purchase documents and other forms, which may include your social security number, employment, income, expenses, and assets;
• PII regarding your transactions and experiences with us, which may include reservation information, credit card information, and information regarding your stay at one of our resorts;
• PII that we receive through your use of the VI Resorts websites (www.viresorts.com and www.viowners.com), including log files stored on the web server saving details such as your IP address, email and user name, and cookies that may be used to remember your preferences when interacting with the website; and
• PII you provide to us through any other means such as information provided at one of our sales kiosks, via e-mail, over the telephone, and through a social media service (for example Facebook or Instagram).

We may combine the information we collect from you over time and we may combine such information with information that is publicly available, collected through cookies and other technologies, and information that we receive from our partners, affiliates and other third parties.

How we use your PII

Most of the PII that we collect assists us in delivering the products and services you request. It may also help us design and offer specific products and services that we believe will be beneficial to you, conduct marketing and promotions, and improve our product and service offerings overall. We may also use PII to help us prevent and detect fraud or abuse, to comply with applicable legal requirements, to respond to your comments, inquiries and requests, or otherwise with your consent.

How we use cookies and other technologies

A cookie is a small file that resides on your computer, mobile phone, or other device, and allows us or our business partners to recognize your device when you return to our websites and record information about your usage of our Services.

We may use cookies for the following purposes:

• Essential Operations – Cookies are necessary to allow us to operate our websites. For example, they are required to help you access secure areas (such as your VI Resorts online account).
• Analytics and Customization – We use analytics and customization cookies to gather information on how our websites are being used by our visitors. We use the data we get to help customize our websites and services for you and make the content you see as relevant as possible. We also use the data we collect to help identify and prevent fraud.

You are always free to decline cookies if your browser permits; although, by declining the use of cookies you may not be able to use certain features on our website. Also, because information we obtain may be combined, we may still be able to identify your web browser, computer or mobile device when you access our websites even if you disable cookies. Some browsers incorporate a “Do Not Track” (DNT) feature that, when turned on, signals to websites and online services that you do not wish to be tracked. Because there is not yet an accepted standard for how to respond to browser DNT signals, we currently do not respond to them. For more information about the use of cookies and how to block them, visit www.aboutads.info/choices.

We may use other technologies similar to cookies for the same purposes as we use cookies, for example, we may use tracking images (such as GIFs), which are small image files that we embed into our e-mail newsletters, to learn whether you opened or forwarded the newsletter or clicked on any of the content. This information tells us about our newsletters’ effectiveness and helps us ensure that we’re delivering information that you find interesting.

Who we share your PII with

We may share your PII with our affiliates and we may share your information with non-affiliated third-parties as follows, but only as permitted by law.

• Service Providers – We may disclose PII to third-party service providers who are performing services on our behalf.
• Resorts, Business Partners, Other Companies – We may share PII with other companies or organizations which are not affiliated with us including owners and operators of our resorts, third parties offering services to you, and third parties who perform data analytics. These companies and organizations may use the information we share to provide, or help other companies provide offers or services to you, to market products, services or opportunities to you, or to perform data analytics based on your PII. Such third parties may have their own policies regarding their use of your PII.
• Special Events – If you choose to participate in a special event (for example, a promotion, contest, or sweepstakes), we may share your PII with those organizations participating in the applicable event.
• Legal and Governmental Authority; Fraud Protection – We may disclose PII for purposes of protecting confidentiality, preventing fraud, taking action regarding illegal activities or situations involving potential threats to the physical safety of any person, responding to judicial process or appropriate regulatory authorities, or complying with federal, state, or local laws.
• Business Transfer – PII may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which case information would be transferred as one of the business assets of the company.
• Aggregate Information – We may, and we may authorize third parties to, create aggregate records from PII by excluding information that makes the information identifiable. We may use and disclose, and authorize third parties to use and disclose, aggregate non-personal information at our discretion.

How we protect your information

We utilize a combination of physical and electronic security technologies, procedures, and organizational measures to help protect PII from unauthorized access, use or disclosure. While we strive to safeguard PII, we cannot guarantee or warrant the security of any information you disclose or transmit to us.

Minor children

Our websites are not directed at children and we do not knowingly solicit or collect personal information from children online. If you are under the age of 18 (or a minor in the jurisdiction in which you are accessing our websites), you may only use our websites with the involvement of a parent or guardian. If we learn that we have collected PII online from a child under the age of 18, we will delete the data from our systems.

Links and social media features

Our websites may provide links to third-party websites which are outside our control and not covered by this Privacy Policy. We encourage you to review the privacy policies posted on these (and all) websites.

Our websites may include social media features, such as the Facebook Like button and widgets, such as the ShareThis button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our websites. Your interactions with these features are governed by the privacy policy of the company providing it.

Accessing and updating your information

If you have created a VI Resorts online account, you can review and change certain personal information relating to your account at any time by logging on to your account. Otherwise, to learn more about accessing or updating your information, or to make requests regarding your PII, please contact us as set forth below.

We may reject requests that are unreasonable or not required by law, including those that would be impractical, could require disproportionate technical effort, or could expose us to operational risks such as fraud. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this Privacy Policy.

Choice/opt-out

We want to communicate with you only if you want to continue to hear from us.

To opt out of receiving email promotions that we send you: (1) follow the unsubscribe instructions in any of our promotional emails; or (2) write to VI Resorts Privacy/Owner Services at the address specified below (a “postal request”). To opt out of telephone promotions, you can tell us when we call you, you can send us an email (directly or via our website), or you can send us a postal request.

Opting out of promotional communications with us does not affect our communications with you via telephone or email related to any business we may have with you as an owner or other transactional emails.

Washington Law

Any VI Owner may request a list of the names and mailing addresses of other VI Owners (“VI Owner List”) which will not include email addresses or telephone numbers and may only be used for non-commercial purposes directly related to the VI Resorts program. Any request for the VI Owner List must be made in writing via certified mail, must be approved by the VI Owner Association’s Board of Directors and, if approved, will require payment of fees and a signed declaration of permitted use. In order to comply with state and federal consumer privacy laws, the Board may determine that communications from any VI Owner related to the VI timeshare program must instead be delivered by the Board on such VI Owner’s behalf.

You may request that your name and mailing address be excluded from the VI Owner List under the “My Preferences” section of your VI Resorts online account. If you have not created an account, you may send your request via certified mail to Vacation Internationale at the address provided below.

Your California privacy rights

If you are a California resident and would like a copy of our notice describing what categories of personal information we share with third parties or corporate affiliates for their direct marketing purposes and the names and addresses of the third parties and affiliates that received your information in the past year, please submit a written request to the following address: VI Resorts Privacy/Owner Services at the address below; Attn: California Privacy. Please allow up to 30 days for us to process your request. You may submit such a request once per year.

Visitors from outside of the United States

We are headquartered in the United States of America, and our servers are located in the United States and are subject to the applicable state and federal laws of the United States. If you choose to use our websites from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. laws, then please note you are transferring your PII outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our business. By providing any information, including PII, to us, you consent to such transfer, storage, and processing.

Changes to our privacy policy

We may update this Privacy Policy in the future. If we make material changes, we will provide you with a revised notice that describes our new practices and will give you a reasonable opportunity to opt out of the disclosure of information under the revised Privacy Policy.

Contact us about privacy

If you have any questions, concerns, or comments about our privacy practices, or the way in which your PII is maintained and used, please write to: VI Resorts, Attn: Privacy/Owner Services, 1417 - 116^th Avenue NE, Bellevue, WA 98004.

Revised: 12/02/2019